About
At The Goods Home Furnishings we wanted to design a home furnishings store that could offer customers the same brands and quality furniture at affordable prices. We have an endless selection of brand new brand name merchandise to choose from including furniture, bedding, home decor, and more.
We also offer custom design, upholstery, and interior design services. If you're looking for new home furnishings or interested in our design services contact us today!
FAQ
General
What is your return/cancellation policy?
Customers may return a purchase within 72 hours of delivery if the merchandise was not as expected. You will receive a store/website credit or exchange for the amount of merchandise and tax, but not the delivery charge. In addition, returns/cancellations will incur a 30% restocking fee. Some orders may take approximately 12 weeks or more to ship due to COVID-19. Once you place your order we place the order on our end. If you decide to cancel prior to receiving your order you will receive a store credit minus the 30% restocking/cancellation fee. No refunds or returns on merchandise after 72 hours of delivery. Items delivered must be returned at the customer's expense. You are responsible for returning the furniture in the condition that it was delivered. Please do not make returns without first contacting Sales Support. Make sure you already have obtained a Return Number prior to Returning. Please include your original sales order number. Returns may take up to 10 business days to process once the item is received.
No returns, exchanges, refunds or store credit will be considered on sale/clearance items or furniture large enough to require freight shipping. Included in this category are sofas and sectionals, dining tables, hutches, curios. beds, dressers, desks, large storage cabinets and shelving. Please consider your purchase carefully before ordering any items from these categories. Measure your space accurately (including entry doors and stairways) to ensure the piece(s) you are considering will have its place. The Goods Home Furnishings is not responsible for ordered pieces not fitting into your space or matching your decor, or if you change your mind after you've ordered.
Please note that discounted sale items are final. No exchanges or store credit given on these items. All returned items must be returned in original, sealed, and unused condition with the original packing materials. Please make sure that items are well packed (additional packaging may be necessary) and insured for the full amount. Shipping cost are non-refundable and all costs for return shipment are the responsibility of the customer.
How do I track my order?
You will need to have your order number ready when you call regarding tracking.
What are your delivery options?
After your purchase has been made and confirmed, you will receive an order confirmation e-mail. You will also receive a confirmation 48 hours prior to your delivery date confirming your delivery.
Do you offer financing?
Yes, we offer financing through Snap Finance. View more information on our Financing page.
Am I able to purchase an extended warranty?
Coming soon.
Shipping and Delivery
What are your standard shipping & handling rates?
The standard shipping & handling rates for home decor are as follows:
Order Total Shipping
Up to $100 $9.99
$100.01 - $200 $18.99
$200.01 - $300 $23.99
$300.01 - $400 $31.99
$400.01 - $500 $37.99
$500.01 - $600 $41.99
$600.01 - $700 $47.99
$700.01 - $800 $54.99
$800.01 - $900 $62.99
$900.01 - $1,000 $69.99
$1,000.01 and over 10% of Merchandise Total
Do you accept international shipping addresses?
The Goods Home Furnishings does not ship to non-US addresses at the moment. However, some of our customers have successfully used third-party services to ship items internationally.
How can I track my package?
You find an order's tracking number in the shipping confirmation email and you can track your order by visiting the My Orders section in your Members Area and clicking on the order number. If you do not know your order number, you can find it by looking at your order confirmation email.
Once a shipping label has been created for your order, you will find the tracking number under the Tracking section.
*Due to COVID-19 shipping times may vary.
Design
How do I start on an interior design project with The Goods Home Furnishings?
The process begins with an initial design consultation. We meet in your home for the initial interview. We also offer phone and email consultations. During the initial interview we determine your design needs, budget, how you will use your new space, identify your personal style, take measurements and photographs, and inventory your current furniture.
From then, we take about 2 weeks to deliver an initial design schematic which consists of:
A diagram of your home with an ideal furniture layout
An estimated overall cost for new furniture and decor
An image gallery of recommended new items
What does this initial interview cost?
.
Generally the charge is $300 for the initial meeting which will take one or two hours. This charge is to be paid after the initial consultation. Should you decide to hire us, this charge will be deducted from the overall cost of the project. After contracts are signed, there is an additional charge for more finalized furniture layouts and recommended item imagery which is also deducted from the cost of the project. Two design schematics are included in this charge. Should additional schematics be required, an hourly charge of $150 is affixed. This additional fee is not deducted from the total project cost.
*An initial retainer deposit of $2,500-$10,000, depending on the scope of work, is due at the beginning of each project.
Do you offer custom services?
Yes we do offer custom services for bedding, drapery, pillows, and upholstery.
How long does the entire design process take?
Once the overall design illustrative is agreed upon, a small project can be completed in as little as 3 weeks. Larger projects can take 3 months or more. The timing very much depends on the amount of custom pieces being used in the project as well. The more custom pieces, the greater lead time required.
How much will it cost?
Costs vary depending on the extent of projects. Single rooms can be fitted out for as little as $4,000, but can also be furnished for $40,000 and up. While costs vary, we strive to work within our individual clients’ budget guidelines.
What is the fee structure?
Client pays full retail price on items sourced through The Goods Home Furnishings.
Client pays cost plus 30% fee on items other than those sourced from The Goods Home Furnishings.
Client pays shipping and delivery charges to get items to your home.
Client pays the installation of any carpet, paint, wallpaper, hard-wired lighting or window treatments, etc. at market rates via sub-contracted professionals.
Client pays hourly fee of $150/hr for any time spent in your home decorating or developing of design illustratives beyond the first two.
Please note, if the total project cost is under $5,000, we do set a fee of 30% of the total project cost.
Can my current furniture be incorporated into the new design plan?
Yes. We attempt to utilize as much of your current furniture into the new design plan as possible. We find that your current furniture is a good starting point for a more purposeful design plan. Though, some pieces just can’t be used. If they are out-dated, of poor quality, too worn, or just not compatible with the new design plan, we cannot use them.
In what style of décor do you specialize?
We work in a wide variety of design categories depending on the needs and tastes of our clients. We tend to sway towards an eclectic-contemporary vibe, although we are well-versed in the spectrum of decorating styles.
When can we start?
Call The Goods Home Furnishings at 770.790.1207 or email us at customercare@thegoodshomefurnishings.com to schedule your design consultation.
PRIVACY POLICY
The Goods Home Furnishings respects your privacy and is not in the practice of selling, loaning, renting, trading or giving away any personal information that you offer during your visit. Personal information provided is only to be used for The Goods Home Furnishings business, such as processing an order, shipping your package or providing you further promotional information via email.